Limited Warranty
Limited Warranty Statement: Business Communication Specialists, Inc. ("BCS") warrants its products to be free from defects in workmanship and materials, under normal use and service, for the applicable warranty term. All products carry a standard 90-day limited warranty from the date of purchase from BCS and we may, at our own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term. BCS will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30 days of purchase from BCS or its Authorized Reseller. Registration can be accomplished via the enclosed product registration card or online via the BCS web site. Failure to register will not affect the standard limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an 'Active' BCS product. A product is considered to be ‘Active’ while it is listed on the current BCS price list. As new technologies emerge, older technologies become obsolete and BCS will, at its discretion, replace an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an 'Active' BCS product.
All products that are replaced become the property of BCS. Replacement products may be either new or reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer. BCS is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained in, stored on, or integrated with any products returned to BCS pursuant to any warranty. Products returned to BCS should have any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product for replacement. BCS is not responsible for these items if they are returned with the product.
Customers must contact BCS for a Return Material Authorization number prior to returning any product to BCS. Proof of purchase may be required. Any product returned to BCS without a valid Return Material Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at customer’s expense. For warranty claims, please call our customer support number at (858) 679-3800. Customers are responsible for all shipping charges from their facility to BCS. BCS is responsible for return shipping charges from BCS to customer.
WARRANTIES EXCLUSIVE: IF A BCS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT BCS’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BCS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. BCS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL BCS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF BCS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS.
*BCS will provide warranty service for one year following discontinuance from the active BCS price list. Under the limited lifetime warranty, internal and external power supplies, fans, and cables are covered by a standard one-year warranty from date of purchase.
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